Terms and conditions

Last updated 7 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Who you are contracting with

The Fluffee Company New Zealand, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand. Email theteam@customersupport.care.

Prices and payment

All prices are in New Zealand dollars. This store does not add a separate tax line, so the figure on the product page is the figure charged.

We accept Visa, Mastercard and American Express through our card checkout, and PayPal. Card details are entered on the payment provider's own page and never reach this website. We do not accept cryptocurrency.

We try to keep every price and description correct. If an obvious error means a price is plainly wrong, we will tell you before we ship and you can confirm at the right price or cancel for a full refund.

When the contract forms

Your order is an offer to buy. The contract forms when we email you the order confirmation. We may decline an order, and if we do we refund what you paid in full.

Delivery and returns

Delivery is set out on the shipping page and returns on the refunds and returns page. Both form part of these terms.

Using this website

The text, photographs and design on this site are ours and are for your personal, non-commercial use. Do not copy them for another business, and do not upload anything harmful, unlawful or infringing.

You must be 18 or over to order. Under 18, order through a parent or guardian.

Our liability

Nothing here limits the guarantees in the Consumer Guarantees Act 1993 or your rights under the Fair Trading Act 1986, which apply to a consumer purchase and cannot be contracted out of.

Beyond that, we are not liable for indirect or consequential loss.

Changes

We can change these terms. The version that applies to your order is the one published when you placed it.

Governing law

New Zealand law governs these terms, and the New Zealand courts have jurisdiction. A consumer complaint can also go to the Disputes Tribunal.