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We are here to assist you

If you have a question regarding the delivery of your order and have a tracking number, please try our ‘Track Your Parcel‘ service first.

We also have a handy shipping guide which might help to answer any questions relating to the shipping of your order. If these haven’t been able to answer your query, please feel free to send us a message .

Administration Office
8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand

Email: theteam@customersupport.care

International Call Centre: +66 (0) 98 391 3877

The Fluffee Company [fluffee.co.nz] is a DIVISION of Caruso Consulting Co Ltd

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After introducing our Eco Pack packaging - we set the goal to working closely with our delivery providers to reduce our carbon emissions footprint. Thank you for being part of our journey to a brighter greener future.