The Fluffee Company New Zealand
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Shipping and delivery

Last updated 7 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

What delivery costs

  • Free standard delivery on every order. The threshold is $75 and our cheapest item is $89, so every order reaches it.
  • $25 for express shipping, if you want it sooner. That is an optional upgrade, not a delivery charge.

We have never published a transit time for express, so we are not going to put a number here that we cannot stand behind. It is faster than standard. If you need it by a particular date, email us before you order and we will tell you whether we can make it.

How long it takes

Allow 5 to 7 days in transit anywhere in New Zealand. That is on top of a 24 to 48 hour handling time while the order is picked and packed.

Delivery time varies by location, and a rural address will sit at the longer end of that window.

Where we deliver

Everywhere in New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, Palmerston North, Nelson, Rotorua.

We also accept orders from outside New Zealand. Those are delivered free in 7 to 10 days.

Who carries it

New Zealand Post, FedEx, UPS and DHL, depending on where the parcel is going.

Tracking

You get an email with a tracking number as soon as your order ships. If it has not arrived, check the junk folder first, then email us with your order number.

For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake, and it is worth checking whether part of an order has already landed before reporting it missing.

If something goes wrong

Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier. Under the Consumer Guarantees Act 1993 goods that do not arrive within a reasonable time are our problem to fix, not yours.

Who you are dealing with

The Fluffee Company New Zealand, a division of BuyFactory Direct Pty Ltd, a wholly owned subsidiary of Caruso Consulting Co Ltd, 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand. Email theteam@customersupport.care.