Cookie policy
Last updated 7 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
What we set, and why
Necessary
Your basket, your delivery choice and any discount are kept in your own browser's local storage so the cart survives a page reload. Your cookie consent choice is stored the same way, so we do not ask again on every page. None of this is sent to us and none of it identifies you.
Analytics, and optional
Google Analytics 4 counts visits and page views. It is only switched on if you accept it, and declining costs you nothing on this site.
Support tools
Our support chat and shared feedback form process connection information and the details you choose to submit. Checkout recovery retains the contact and address details you enter in this browser until payment is confirmed.
During payment
Stripe and PayPal set their own cookies on their own checkout pages. Those are theirs and are covered by their policies.
Changing your mind
Use the inline privacy choices to change your choice at any time. You can also clear site data in your browser, which will empty your basket as well.
Questions
Email theteam@fluffee.co.nz.
Microsoft Clarity choices
Clarity is optional and loads only after your separate permission on our Privacy choices page. Its first-party cookies can link consented visits after permission; advertising-storage consent remains denied. Your browser stores the permission for up to 180 days. You can turn Clarity off on that page; withdrawal stops future collection after reload and clears its first-party cookies. Older Google-only choices do not enable Clarity.